Terms & Conditions
Breathalysers New Zealand Terms and Conditions effective from 01 July, 2026
These terms and conditions apply to all products purchased on or after 01 July, 2026. Any purchases made prior to this date will adhere to the previous terms and conditions set by Breathalysers New Zealand.
We encourage you to read these Terms and Conditions carefully.
By continuing to access the Breathalysers New Zealand website, you confirm that you have read and accept these Terms and Conditions. If you do not agree, please stop using the site.
Definitions
In these Terms and Conditions, the terms “we,” “us,” and “our” denote Breathalysers New Zealand (9429042289081), located in Penrose, Auckland, 1061, New Zealand.
The term “you” signifies the individual accessing the website and making purchases from Breathalysers New Zealand.
“The website” refers to the Breathalysers New Zealand platform found at https://www.breathalysers.co.nz/
These Terms and Conditions, along with your purchase order, form a binding agreement between you and Breathalysers New Zealand. This agreement may only be altered if any modifications are approved in writing by Breathalysers New Zealand.
Security
At Breathalysers New Zealand, we prioritize your privacy, which is why we strive to make your shopping experience with us both safe and secure.
We do not sell or share your information with any third parties, and we safeguard your personal and order details by utilizing a secure SSL environment.
Additionally, we do not keep any credit card information after your purchase.
Information Collection
Breathalysers New Zealand gathers information from our customers to ensure we deliver the highest quality of service. Certain details are essential for us to effectively provide the service and/or product you need. This personal information is securely stored in our order processing system and is inaccessible to unauthorized individuals. The information we may require includes the full names of both the customer and recipient, email address, company name (if relevant), invoice address, delivery address, and contact phone number.
All collected information is handled with the highest level of confidentiality and is utilized solely to enhance our service to you during the delivery and fulfillment of your order.
Legal Age Confirmation
By placing an order, agreeing to the Terms and Conditions, and entering into a contract with us, you confirm that you are at least 18 years of age.
Orders cannot be placed by individuals under 18. Should Breathalysers New Zealand experience any loss, whether financial or otherwise, due to an order being placed by someone underage, the company retains the right to pursue compensation from the parent(s) or legal guardian(s) of that individual for their involvement in the transaction.
Serves New Zealand Orders Only
Our products are available solely within the country of New Zealand. Breathalysers New Zealand does not offer sales or deliveries to locations beyond New Zealand.
Orders
By placing an order on the Breathalysers New Zealand website, you confirm that you have read and accepted these Terms and Conditions and have filled out the necessary checkout order form.
Your order is considered finalized when you click the “Place order” button on the form. By doing this, you agree to the Terms and Conditions and express your intention to purchase the chosen items. After your order has been successfully processed, you will receive an order number for your records.
All product listings and details on the Breathalysers New Zealand website are presented as an invitation to treat and do not represent a binding offer to sell. However, once an order is submitted, Breathalysers New Zealand will make reasonable efforts to fulfill the requested items.
Following your order placement, you will receive an Order Confirmation email indicating that your order is being processed. A legally binding agreement is established only after your order has been internally reviewed and verified, which includes checks for potential credit card or identity fraud. We reserve the right to refuse or cancel orders, terminate accounts, or remove any content from the website, including product listings, at our discretion.
You will receive an email notification once your order has been dispatched. If your order cannot be completed or shipped after payment has been received, we will reach out to you via email or phone.
Identity Fraud Statement
Breathalysers New Zealand employs cutting-edge security technology to protect the sensitive information you share on our website, which includes payment and credit card details, as well as personal data. Personal and financial information is securely encrypted prior to being sent over the internet, which helps to prevent unauthorized access during its transfer to our servers.
While we enforce stringent security protocols, Breathalysers New Zealand cannot be held liable for any direct or indirect loss or damage that may arise from the fraudulent use of credit card information on the site.
Fraud Prevention Protocols
For orders amounting to $2,000 or more, Breathalysers New Zealand may ask customers to verify their identity and/or payment information prior to shipping the order.
This verification may require the submission of one or more of the following:
- a government-issued identification (only the name is necessary), and/or
- proof of the credit or debit card utilized for the purchase.
In some instances, we may also seek verification for orders of lesser value if our systems identify signs of possible fraud.
If the necessary verification is not completed within a reasonable timeframe, we reserve the right to:
- delay the shipment of the order, or
- cancel the order and issue a refund to the original payment method.
All information provided during this process will be securely stored and handled in accordance with our Privacy Policy.
Payment Methods
We accept payments through Visa, MasterCard, PayPal, Afterpay, Apple Pay, Google Pay, and Bank Transfer (via email).
Payments will only be processed after your purchase order has been completely verified. Orders placed on weekends (Saturday and Sunday) or during public holidays will be processed on the following business day. Our business days are Monday to Friday, excluding public holidays.
Credit Cards: We are unable to process credit cards from non-New Zealand banks or financial institutions. Please note that using debit or cheque cards may delay order processing due to potential spending limits. After you place a credit card order, you will receive an order confirmation and a tax invoice via email, which will serve as your proof of purchase.
PayPal: For transactions made through PayPal, an order confirmation and tax invoice will be emailed to you. The tax invoice will serve as your proof of purchase.
All Orders: To ensure security and mitigate the risk of credit card and identity fraud, Breathalysers New Zealand may require additional identification or relevant information prior to processing your order.
Shipping/Delivery
We take great pride in our service quality and offer quick delivery times. Orders are dispatched from Monday to Friday, and any orders placed before 9am will be sent out the same day. Depending on the product, your order will be shipped via either PBT local courier, which typically delivers within 2-3 working days, or the NZ Post Courier Network from Sydney, which operates on a 5 working day service. For Regional New Zealand locations, please allow an additional 3 working days. Be aware that during peak periods, such as Christmas, delivery times may vary. Once your order is dispatched, you have up to 60 days to inform us if it has not been received. After this period, we implement a no-liability clause, as it becomes challenging to track the parcel’s whereabouts.
All deliveries are managed by a single driver and will be brought to the ground floor of your home. For larger or oversized items, your assistance will be required for unloading. If assistance is not provided and a second delivery attempt or a two-person delivery is necessary, additional charges will be incurred at your expense. Should the item be returned due to a lack of assistance during delivery, you will receive a refund for the item cost only, minus any return shipping fees.
Deliveries via NZ Post Courier Network will be sent to the shipping address specified in your order. If no one is available to receive the package at the delivery location, a card will be left with instructions for arranging redelivery or collection. While we strive to meet the estimated delivery timeframe, we cannot guarantee specific delivery dates. Once the item is delivered, ownership and responsibility for any loss or damage will transfer to you as the customer.
What are the shipping costs?
We offer two shipping options:
- Courier (uninsured) $12.97 inc GST
- Courier (insured) $14.97 inc GST
When will my items be dispatched?
All orders placed before 9am will be dispatched on the same day. Depending on the item, your order will be sent via either PBT local courier, which usually delivers within 2-3 working days, or the NZ Post Courier Network from Sydney, which operates on a 5 working day service. For locations in Regional New Zealand, please allow an extra 3 working days. If you require your parcel more urgently, we suggest choosing our Express option at checkout.
Can I send to a PO Box?
Yes we can send items to PO Boxes.
Where can I find my order?
At 7:30 PM on the day your order is shipped, you will receive an invoice along with tracking information sent to your email. You can also log into your account on our website to access the tracking and invoice details.
Where can I find my tracking information?
It may take up to 24 hours for a parcel to be visible on: https://www.nzpost.co.nz/tools/tracking
NZ Post missing parcels
Occasionally, parcels may be lost. If this occurs, please contact us through our Contact Us webpage.
Refunds and Warranty
All of our products come with either a 12-month or a 36-month warranty. If any product is found to be faulty by Breathalysers New Zealand, customers can choose between a replacement or a refund. Our goal is to ensure your satisfaction with the product, ensuring it meets and surpasses your expectations. If a refund is warranted, it will be processed promptly.
Please be aware that Breathalysers New Zealand may ask customers to respond to questions about the device’s issue, which may include providing videos to demonstrate the problem. We kindly request that you supply the necessary information to help us evaluate the issue.
Breathalysers New Zealand is not responsible for how devices are utilized or stored once they are out of our control. Factors such as blowing high concentrations of alcohol into the sensor, leaving batteries in the device during storage, exposure to moisture, extreme heat, dust particles, and impact shock can all reduce the lifespan of a breathalyser. These conditions are not covered by the manufacturer’s warranty.
Warranties for purchases are not extended beyond 12 months for SHIELD units that have not been serviced and recalibrated within that period.
Warranty claims can be submitted by logging into your account.
Returns & Exchanges
Can I return my product?
We want you to have confidence in the products you purchase from Breathalysers New Zealand. If you decide to change your mind, you can return the product to us within 30 days from the date of receipt, and we will provide you with store credit. The item must remain unopened, unused, and unaltered, and it should be in its original packaging. Please note that returns due to a change of mind differ from returns made under the NZ Consumer Guarantees Act for faulty products – refer to the section below titled Your rights under the NZ Consumer Guarantees Act.
You will be responsible for the shipping and handling fees associated with a change of mind return (including any applicable taxes or duties), regardless of any free, discounted, or other shipping promotions that may have been available at the time of your order. This includes costs incurred for shipping the product to you initially as well as the cost of returning it to us.
For assistance, please log into your Account on this website.
Store credit voucher codes will remain valid for one (1) year from the date they are issued.
Our team will evaluate the item to determine if a refund can be granted in line with our Returns Policy.
Customers are responsible for the expenses related to returning the product. If the device is determined to be faulty, we will reimburse the delivery cost, so please retain your postage receipt. We recommend using tracked Standard Postage.
If we establish that the product is functioning correctly, we will provide a video demonstrating the unit’s operation. In this case, the customer will be required to pay a $20.00 return postage and packaging fee.
Please be aware that we adhere to the Consumer Guarantees Act 1993 (CGA) and all applicable New Zealand consumer laws regarding repairs, replacements, and refunds. For more information, please visit the New Zealand Consumer Protection website: https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/refund-replacement-repair
Proof of Purchase
Original cash register receipt or tax invoice (either electronic or photographed is acceptable).
Online Tax Invoice (order confirmations will not be accepted).
Please be aware that our team members are not accountable for verifying your purchase. It is your responsibility to provide proof of purchase, which our team can then validate. If you present proof of purchase and the return complies with our policy, we will process a refund immediately.
Consumer Guarantees
If an item is damaged due to misuse, neglect, or abnormal use, Breathalysers New Zealand will not issue a refund or exchange.
Our products are covered by guarantees that cannot be excluded under the New Zealand Consumer Law. You have the right to a replacement or refund in the event of a major failure, as well as compensation for any other reasonably foreseeable loss or damage.
Our policy, including the limits on change of mind, does not negate or replace your rights under the Consumer Guarantees of the New Zealand Consumer Law, regulations, or any other legal requirements.
Wrong Product Delivered
On rare occasions, we might mistakenly send you the wrong item. If you find that you have received an incorrect product, please inform us as soon as possible, preferably within 3 days of receiving your order. We will provide the correct item and coordinate the pick-up and return of the wrongly shipped product at no expense to you.
Faults and Damages
If a product is delivered with packaging or the item itself showing clear and significant damage, please take photos or a video that captures the damage and reach out to us immediately.
The New Zealand Consumer Guarantees Act 1993 (CGA) govern fair trading and consumer protection. As a consumer, you have rights under the CGA concerning our products that cannot be waived. These rights include consumer guarantees that our products will:
- be of acceptable quality and free from faults or safety issues;
- correspond to their description; and
- be suitable for their intended use.
Nothing in these Terms is meant to restrict or eliminate your rights as a consumer under the CGA.
You are entitled to a replacement or a refund in the event of a major failure.
Cancellations
You have the option to cancel all or part of your order before it enters the dispatch processing stage. In this case, you can select either a store credit voucher or a refund for the amount you paid for the items (including shipping, provided there are no other items left to be shipped in the order). Once your order has reached the dispatch processing stage, cancellations or modifications can only be made with our consent. Since we strive to process your order promptly, potentially within hours of your placement, it is advisable to submit cancellation requests as soon as possible after placing your order. After the products have been shipped, cancellation is no longer an option.
Exchange
Regrettably, we do not provide exchanges for our products. Please return your items following our Returns Policy and then place a new order.
Our Rights
We maintain the right to deny a return if we cannot reasonably confirm that the product was purchased from us or if we are not liable for the damage as outlined in our Faults and Damages Policy.
Other Policies
We maintain the right to refuse service to any customer at any point. If a customer exhibits behaviour that we reasonably deem to be unprofessional, inappropriate, bullying, or abusive, we may restrict access to our website and/or office contacts and take other actions we find necessary.
Force Majeure
We will not be liable for any delays, suspensions, or failures that occur due to circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, government actions or restrictions, strikes in shipping, postal services, or other relevant transportation, postal theft, failures or accidents, lockouts or labour disputes, war or national emergencies, epidemics, pandemics, quarantine measures, acts of terrorism, fires, explosions, floods, actions or omissions by third parties (including our delivery partners), inability to procure necessary materials, equipment, facilities, or services, failures in performance by others, interruptions to the internet or any website or social media platform (such as Facebook), or viruses, accidents, or breakdowns of plants, machinery, software, hardware, or communication networks.
Breathalysers New Zealand Guarantee
These Terms are not designed to circumvent the provisions of the current NZ Consumer Guarantees Act (“CGA”), except as allowed by the CGA, nor to exclude liability arising from any other legislation. In cases where such liability cannot be legally excluded, these Terms will be adjusted as necessary to fulfill the aforementioned intention. If you are purchasing goods or services from us for business purposes, you acknowledge that the guarantees outlined in the CGA will not be applicable. Breathalysers New Zealand does not offer any explicit guarantees (as defined by the CGA) beyond those specifically stated in these Terms.
Currency and GST
All prices listed on this website are in New Zealand dollars. Unless stated otherwise, prices include GST.
Prices Are Subject to Change Without Notice.
Breathalysers New Zealand aims to keep all prices shown on its website accurate and current. However, prices may be altered without prior notice. Breathalysers New Zealand also retains the right to change any prices listed on the website at any time without prior notification.
Typographical Errors
Breathalysers New Zealand is committed to providing accurate and current product details, pricing, and related information. However, there may be occasional typographical errors. We do not take responsibility for any such errors and reserve the right to refuse or cancel orders that arise from misunderstandings due to these inaccuracies.
Computer Hardware
Breathalysers New Zealand assumes no responsibility for any loss or damage to data, applications, software, or any other information stored on electronic or computing devices sold via the website. Recovery of such data is not covered under Breathalysers New Zealand’s warranty.
In the event that an electronic or computing device is returned for a refund or replacement, Breathalysers New Zealand will not be liable for any data that remains on the device at the time of return. It is the customer’s duty to ensure that all necessary backups of data and other stored information are made prior to returning any such products.
Breathalysers New Zealand also disclaims any liability for any direct, indirect, incidental, or consequential losses that may arise from the purchase of electronic or computing products. This includes, but is not limited to, loss of profits, interruptions to business or services, reduced customer trust, missed business opportunities, equipment damage, and any related expenses incurred for data recovery, system restoration, re-creation of lost data or software, or loss of confidentiality.
There is no assurance that repairing, replacing, or refunding any electronic or computing product will be without risk to the integrity of any stored data, programs, or digital content.
Validity and Enforceability
Should any clause of these Terms and Conditions be deemed invalid or unenforceable, the other clauses will remain valid and fully effective.
Additionally, if either party fails to enforce any aspect of these Terms and Conditions, it does not forfeit or restrict their right to enforce them in the future, nor does it impact their continued validity.
No Transfer of Rights Permitted
You are prohibited from transferring, either directly or indirectly, any or all of your rights or obligations under these Terms and Conditions to any other person or organization without first securing written consent from Breathalysers New Zealand. Any transfer attempted without this approval will be deemed invalid and will carry no legal weight.
Statement of Liability
Breathalysers New Zealand denies any liability for indirect or consequential losses that may arise from the use of products acquired through its website. This includes, but is not limited to, loss of income or profits, loss of contracts, data loss, loss of goodwill, loss of potential business opportunities, and any damage to personal property or personal injury, whether direct or indirect.
This limitation does not apply in the following situations:
a. When the loss was a reasonably foreseeable result of Breathalysers New Zealand not adhering to a consumer guarantee; or
b. When Breathalysers New Zealand is the manufacturer or importer of the product, and the loss arises from a defect in the product giving rise to liability under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law, provided that no applicable statutory defence or exclusion is relevant to the product in question.
Updates to Terms and Conditions
Breathalysers New Zealand reserves the right to update or modify these Terms and Conditions at any time at its discretion. The version of the Terms and Conditions that is in effect at the time your order is placed will govern the agreement between you and us.
No third party, including any employee or representative of Breathalysers New Zealand, is permitted to alter or modify these Terms and Conditions for any particular transaction or sale.
Applicable Law
These Terms and Conditions are subject to the laws of New Zealand and are under the jurisdiction of the courts located in New Zealand.